Frequently Asked Questions

How it Works

• What are Duo Deals?
• What does it mean to join a Duo Deal?
• What are loyalty points? How do they work?
• How do I get more loyalty points?
• What is Deal Freeze?
• What points are used first when I purchase a product?

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Deal Race

• How does Deal Race work in detail?
• When does a Deal Race end?
• What counts as a “click”?
• My click is invalid, what went wrong?
• How many people can I help in the race?
• Who wins the Deal Race?

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Shipping & Delivery

• How long does shipping take?
• How much does shipping cost?
• Where does Blidz ship from?
• Can I change my shipping address after placing an order?
• What is your return policy?

Orders

• How do I buy an item?
• Can I cancel my order?
• How long does it take for an order to be processed?
• Can I track the status of my order?
• What do I do if I need help regarding my order?

Payments

• What payment methods can I use at Blidz?
• Is my credit card information safe when it’s stored in Blidz?
• Can I change my credit card information?
• What can I do if I have payment issues?

Account & Settings

• Why does my account have no password?
• How do I change my address?
• Android permissions

Contact Support

• Help, I have a question and I need an answer